Refund policy

At Mystic Barrels, we are committed to providing you with high-quality products and exceptional customer service. We have an exceptional track record of overdelivering for our customers and have had less than a handful of returns requests in our 6 years in business. That said, if you encounter any issues with your purchase, we want to make it right. Our return policy is designed to ensure your satisfaction and peace of mind.

1. Defective or Incorrect Items:

If you receive a defective or incorrect item, we apologize for any inconvenience and will gladly replace it for you. Please contact our customer service team within 60 days of receiving the product to initiate the replacement process. We will provide you with instructions on how to return the item, and once we receive and inspect it, we will ship a replacement to you at no additional cost.

2. 60-Day Money Back Guarantee:

We offer a 60-day money back guarantee on all products. If you are not satisfied with your purchase for any reason, you may return the item within 60 days of the original purchase date for a full product refund. Please note that the customer is responsible for delivery & return shipping costs if there is nothing wrong with the product. The costs for any engraving or custom work will also be deducted from the refund. 

To initiate a return for a refund, please follow these steps:

• Contact our customer service team within 60 days of your original purchase.
• Our team will provide you with a return authorization and instructions on how to return the item.
• Pack the item securely in its original packaging or a suitable alternative.
• Include a copy of the purchase receipt and the return authorization inside the package.
• Ship the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.

3. Return Conditions:

To be eligible for a return or replacement, the item must be in its original condition, unused, and with all original packaging and tags intact. 

4. Processing Time:

Once we receive your returned item, please allow 5 business days for our team to inspect the product and process your request. You will be notified via email once your replacement has been shipped or your refund has been processed.

5. Contact Us:

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at info@mysticbarrels.com or 724-304-2674

We appreciate your business and are here to ensure your shopping experience with us is enjoyable and hassle-free!